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Referral Coordinator

Your Home for an Exceptional Career.


With the nation?s largest home infusion provider, there is no limit to the growth of your career.


For nearly 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 5,000 strong?a workforce that spans the nation and is united by a common passion for making exceptional healthcare synonymous with home.


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Job Description Summary:


The Referral Coordinator is a key role in the transition of a patient coming onto Option Care services. Referral Coordinators are responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. Referral Coordinators are responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators and internal nursing, pharmacy and revenue cycle team members.

Job Description: ?


Job Responsibilities



  • Interacts with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care.?

  • Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.

  • Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed.

  • Communicates frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.

  • Responsible for collecting, reviewing and completing applicable care transition documents.? Participates with any data collection required.

  • Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.

  • Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.?


Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No


Basic Education and/or Experience Requirements



  • High School Diploma with 1 year of customer service/account management experience, intake/RCM experience OR an Associate?s Degree, LPN or Pharm Tech license.


Basic Qualifications



  • Experience establishing and maintaining relationships with individuals at all levels of the organization.

  • Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.

  • Basic PC skills including email, Microsoft Word, Excel and PowerPoint.

  • Experience in identifying operational issues and recommending process improvements.

  • Strong organization and planning skills.


Travel Requirements:?



  • None


Preferred Qualifications & Interests (PQIs)



  • LPN, RD or Pharm Tech licensure and/or experience

  • Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.


This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.


Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.


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